Statutory Policies & Disclosures

Acceptance of Digital Loan Terms

These Terms and Conditions govern the access and use of the digital lending platform, website, and credit services operated by Lord Krishna Financial Services Ltd under the brand name "Prest Loans". By submitting a loan request, uploading KYC documents, or authorizing an e-NACH mandate, the borrower agrees to these terms.

Borrower Eligibility & Sanction

Loans are sanctioned based on automated and manual underwriting criteria, bank cash flow scrutiny, CIBIL bureau rating, and verified turnover proofs. Sanction and disbursement remain at the sole discretion of the NBFC.

Electronic Repayment Mandate

Borrowers agree to maintain sufficient balance in the designated bank account on installment due dates. Any bounce caused by insufficient funds will incur standard bounce charges as disclosed in the Schedule of Charges.

Website Permitted Use

This web portal is designed to provide information on loan products, EMI calculation, document submission, and application tracking. Scrapers, unauthorized scripts, or penetration testing without written consent are strictly forbidden.

Intellectual Property

All brand logos, text, design systems, calculator algorithms, and graphic assets are the proprietary property of Lord Krishna Financial Services Ltd.

Collection of Borrower Data

We collect identity proof (PAN, Masked Aadhaar), contact credentials, bank account statements, and GST filing records solely for identity verification and risk assessment.

Data Storage in India

In accordance with RBI directions, all customer and transaction data is securely hosted on servers located strictly within Indian territory and encrypted using 256-bit SSL protocols.

Ethical Standards in Lending

Lord Krishna Financial Services Ltd adopts the Fair Practices Code formulated under RBI Master Directions. We ensure that borrowers receive clear Key Fact Statements (KFS) containing all fees, APRs, and repayment dates before loan execution.

Respectful Recovery Guidelines

Our collection staff strictly adheres to ethical, fair, and professional practices in accordance with the applicable Reserve Bank of India (RBI) guidelines, the RBI Fair Practices Code, and our internal recovery policies.

Permitted Contact Hours: 08:00 AM to 07:00 PM

Working Days: Monday to Saturday, excluding applicable holidays, as per the company’s approved working schedule.

Reasonable & Non-Capitalized Penal Charges

Penal charges for late installment payments are levied strictly as a deterrent and are NOT compounded with the principal balance. Interest is never charged on penal charges.

Customer Due Diligence

Compliant with the Prevention of Money Laundering Act (PMLA) 2002 and RBI KYC Master Directions 2016. Every applicant undergoes digital KYC verification, video verification (V-CIP), and bureau screening.

Public Fraud Alert Notice

Prest Loans never asks applicants to deposit cash or transfer money into individual personal savings accounts or share OTPs over phone. Disbursals and collections occur solely through verified banking channels.

Level 1: Primary Grievance Officer

Officer: Ms. Poonam Tiwari | Email: care@prestloans.com | Phone: 011-45241123 (Resolution within 2 weeks max).

Level 2: Compliance Officer (Escalation I)

Officer: Ms. Sheetal Mishra | Office: M5-M6, Essel House, 10 Asaf Ali Road, New Delhi - 110002 | Email: compliance@prestloans.com | Phone: 011-45241123

Level 3: Principal Nodal Officer (PNO - Escalation II)

Officer: Mr. Sandeep Saini | Email: nodalofficer@prestloans.com | Phone: 011-45241131 (Guaranteed response within 7 business days).

Level 4: Reserve Bank of India (Regulator / Ombudsman)

If unresolved after 30 days, lodge an appeal before the RBI Ombudsman via: https://cms.rbi.org.in or CRPC Portal: https://www.rbi.org.in/ (Address: 4th Floor, Sector 17, Chandigarh – 160017) or write to DNBS, RBI, 6 Sansad Marg, New Delhi - 110001.

Company Name: Lord Krishna Financial Services Ltd

Trade Name: Prest Loans

CIN: U65993DL1992PLC049609

RBI Certificate of Registration: B-14.02019

Incorporation Date: 25th February 1992

LKFSL Reference Base Rate: 18.00% p.a.

Lord Krishna Financial Services Limited ("Prest Loans") maintains a Reference Base Rate of 18% p.a. Pricing is structured on an objective Discrete Interest Rate Model anchored against institutional cost of funds, operational expenses, tenure matching, and borrower credit risk gradation.

Key Fact Statement (KFS) Transparency

In accordance with RBI Master Directions on Fair Practices Code, all processing charges, documentation expenses, stamp duty, bounce charges, and Annualized Percentage Rates (APR) are explicitly stated in the Key Fact Statement prior to loan agreement signing. Penal charges are strictly non-capitalized under RBI Circular RBI/2023-24/53.